Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! We are happy to help you with all things Slide Presenter for Confluence here.
Report a bug
Tell us the problems you're experiencing.
Required fields are marked with an asterisk*
{"xsrfToken":"d45aff46da8af8304468fcd18cecc0fb8e890d11_lout","branding":{"id":"1","key":"pfcsd","name":"Slide Presenter for Confluence","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5743b5","headerLinkHoverBGColor":"#5743b5","headerBadgeColor":"#5743b5"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/89ef89c1-3936-471d-96f1-47f86c4191c3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWY3NzNlYy01NDcyLTQ0NzYtOTc4Yy0xOTE2YzRhNDg1ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg5ZWY4OWMxLTM5MzYtNDcxZC05NmYxLTQ3Zjg2YzQxOTFjMyI6WyJyZWFkIl19LCJleHAiOjE3NjkzMTk4MjUsIm5iZiI6MTc2OTMxOTIyNX0.DHLhcpqUA_ZfTdOQNQdMF-YFTV3MN8BofLl_y3CW5yc&client=f1f773ec-5472-4476-978c-1916c4a485fd&mode=fit","logoId":"89ef89c1-3936-471d-96f1-47f86c4191c3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the addcraft Support Center","sharedPortalName":"addcraft Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the addcraft Support Center","sharedPortalName":"addcraft Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005688","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/841266c1-0abe-48c3-a966-7f8202afbcd6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWY3NzNlYy01NDcyLTQ0NzYtOTc4Yy0xOTE2YzRhNDg1ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg0MTI2NmMxLTBhYmUtNDhjMy1hOTY2LTdmODIwMmFmYmNkNiI6WyJyZWFkIl19LCJleHAiOjE3NjkzMTk4MjUsIm5iZiI6MTc2OTMxOTIyNX0.rxF_DGbkuYD4PNKOsJ9XiXG-N3ocbiGzARk30Rczr20&client=f1f773ec-5472-4476-978c-1916c4a485fd&height=300&mode=fit","bannerMediaApiFileId":"841266c1-0abe-48c3-a966-7f8202afbcd6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"pfcsd","projectId":10005,"serviceDeskId":1,"name":"Slide Presenter for Confluence","description":"<p>Welcome! We are happy to help you with all things <b>Slide Presenter for Confluence</b> here.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://addcraft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://addcraft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://addcraft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://addcraft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://addcraft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,7,6,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5ef3ce93-7f3f-3a0e-99c0-71f63c9a1755","appLinkName":"System Confluence","appLinkUrl":"https://addcraft.atlassian.net/wiki","spaceKey":"PFC","spaceName":"Presenter for Confluence","spaceUrl":"https://addcraft.atlassian.net/wiki/spaces/PFC","isServer":false},"labels":[],"projectKey":"PFCSD","serviceDeskId":1,"kbLinkDomainURLs":["https://addcraft.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PFCSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWY3NzNlYy01NDcyLTQ0NzYtOTc4Yy0xOTE2YzRhNDg1ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkzMjA0MjUsIm5iZiI6MTc2OTMxOTIyNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.E9yzHURwaK3efOre1yPwuaObmu9caVoaL_LQPL-gNEQ","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"f1f773ec-5472-4476-978c-1916c4a485fd","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":6,"projectId":10005,"issueType":{"id":"10004","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://addcraft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/6","calendarParams":{"firstDay":0,"date":"2026-01-25T06:33:45+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%y","dateTimeIfFormat":"%d.%m.%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5ef3ce93-7f3f-3a0e-99c0-71f63c9a1755","appLinkName":"System Confluence","appLinkUrl":"https://addcraft.atlassian.net/wiki","spaceKey":"PFC","spaceName":"Presenter for Confluence","spaceUrl":"https://addcraft.atlassian.net/wiki/spaces/PFC","isServer":false},"labels":[],"projectKey":"PFCSD","serviceDeskId":1,"kbLinkDomainURLs":["https://addcraft.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWY3NzNlYy01NDcyLTQ0NzYtOTc4Yy0xOTE2YzRhNDg1ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkzMjA0MjUsIm5iZiI6MTc2OTMxOTIyNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.E9yzHURwaK3efOre1yPwuaObmu9caVoaL_LQPL-gNEQ","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"f1f773ec-5472-4476-978c-1916c4a485fd","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4617712808268303,"updated":"2025-04-19T10:21:36.285922233Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[6,1],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4617712808268303,"name":"Service Request Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"756fc824-884f-4a6d-9595-1c3f5fc05d0c"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"f03cd9e2-1d58-4455-8dad-cbc5510095c8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"2488bd45-61a1-4890-94cb-68778d371c14"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"46ac0ecc-3bac-4749-9cfd-ea8672f3fb62"}},{"type":"heading","attrs":{"level":2,"localId":"85bca7ed-363a-44d5-837e-0d483ee929f7"},"content":[{"type":"text","text":"Tell us about your Confluence"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"81712954-dff5-424b-a7d4-d937cc16d1dd"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"5ceb0991-842e-4b29-b31c-87958f942bc6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"76ddb644-1da2-46bc-8c2f-adb768412ed1"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"cad79d9c-3844-4434-8b46-4a6dba286206"},"content":[]},{"type":"heading","attrs":{"level":2},"content":[]}]}],"conditions":{"9":{"i":{"co":{"cIds":{"8":["10022"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Confluence Version","conditions":["9"]},"2":{"conditions":[]}},"questions":{"8":{"type":"cd","label":"Your Hosting Type","description":"Do you use the Cloud or does your organization host a Data Center instance itself?","validation":{"rq":true},"jiraField":"customfield_10038","questionKey":""},"11":{"type":"ts","label":"Slide Presenter Version","description":"Which version of Slide Presenter are you using? You can find the version either in your UPM App Management or at the bottom of the fly-out menu of every presentation.","validation":{"rq":true},"jiraField":"customfield_10071","questionKey":""},"5":{"type":"rt","label":"The details of your request","description":"The more details, the better. We also love screenshots, browser console output etc.","validation":{"rq":true,"mnc":50},"jiraField":"description","questionKey":""},"10":{"type":"ts","label":"Your Confluence Version","description":"The version of Confluence your instance is running. You can read it in the footer of all Confluence pages.","validation":{"rq":true,"rgx":{"p":"^\\d","m":""}},"jiraField":"customfield_10039","questionKey":""},"6":{"type":"at","label":"Attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"tl","label":"Summary","description":"Give your request a catchy summary - it will be used in e-mail subjects, for example.","validation":{"rq":true,"mnc":10},"jiraField":"summary","questionKey":""}}},"uuid":"756fc824-884f-4a6d-9595-1c3f5fc05d0c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4617712808268303,"updated":"2025-04-19T10:21:36.285922233Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[6,1],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4617712808268303,"name":"Service Request Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"756fc824-884f-4a6d-9595-1c3f5fc05d0c"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"f03cd9e2-1d58-4455-8dad-cbc5510095c8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"2488bd45-61a1-4890-94cb-68778d371c14"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"46ac0ecc-3bac-4749-9cfd-ea8672f3fb62"}},{"type":"heading","attrs":{"level":2,"localId":"85bca7ed-363a-44d5-837e-0d483ee929f7"},"content":[{"type":"text","text":"Tell us about your Confluence"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"81712954-dff5-424b-a7d4-d937cc16d1dd"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"5ceb0991-842e-4b29-b31c-87958f942bc6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"76ddb644-1da2-46bc-8c2f-adb768412ed1"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"cad79d9c-3844-4434-8b46-4a6dba286206"},"content":[]},{"type":"heading","attrs":{"level":2},"content":[]}]}],"conditions":{"9":{"i":{"co":{"cIds":{"8":["10022"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Confluence Version","conditions":["9"]},"2":{"conditions":[]}},"questions":{"8":{"type":"cd","label":"Your Hosting Type","description":"Do you use the Cloud or does your organization host a Data Center instance itself?","validation":{"rq":true},"jiraField":"customfield_10038","questionKey":""},"11":{"type":"ts","label":"Slide Presenter Version","description":"Which version of Slide Presenter are you using? You can find the version either in your UPM App Management or at the bottom of the fly-out menu of every presentation.","validation":{"rq":true},"jiraField":"customfield_10071","questionKey":""},"5":{"type":"rt","label":"The details of your request","description":"The more details, the better. We also love screenshots, browser console output etc.","validation":{"rq":true,"mnc":50},"jiraField":"description","questionKey":""},"10":{"type":"ts","label":"Your Confluence Version","description":"The version of Confluence your instance is running. You can read it in the footer of all Confluence pages.","validation":{"rq":true,"rgx":{"p":"^\\d","m":""}},"jiraField":"customfield_10039","questionKey":""},"6":{"type":"at","label":"Attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"tl","label":"Summary","description":"Give your request a catchy summary - it will be used in e-mail subjects, for example.","validation":{"rq":true,"mnc":10},"jiraField":"summary","questionKey":""}}},"uuid":"756fc824-884f-4a6d-9595-1c3f5fc05d0c"},"linkedJiraFields":["customfield_10038","summary","customfield_10039","customfield_10071","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}